01 — Contact
Raise the operations desk.
Two desks, one queue. Every message gets a named operator and a stated response window.
02 — Stations
Where we sit.
Rotterdam HQ
ASL Logistics B.V.Wilhelminakade 1433072 AP Rotterdam, Netherlands
Watch floor 24/7 · desk 08:00–20:00 CET
operations@aslfreight.orgSingapore desk
ASL Logistics — Asia7 Keppel RoadSingapore 089053
Desk hours 09:00–17:30 SGT
singapore@aslfreight.orgResponse windows
- General enquiry
- 1 business day
- Quote request
- 1 business day
- Active shipment query
- 4 h during watch hours
- Exception / urgent
- Escalated on receipt
Tracking a live shipment? The fastest route is the tracking console — it reads from the same feed the watch floor does.
03 — Transmit
Send a message.
Include the lane, cargo, and dates if you have them — the more the manifest tells us, the fewer round trips before an answer.